Terms and Conditions

Best Advice

Advice is given in good faith and it is always your decision whether to accept guidance on keeping or disposing of specific possessions. Organised by Sarah cannot accept responsibility for the consequences of such decisions. From time to time, I may handle items that have a potentially high market value. While I will always endeavour to identify such items among your possessions, you acknowledge that I am not a valuer, do not have the expertise to identify items of special value or rarity, and am not qualified to advise on valuation matters for insurance purposes.

Confidentiality & Privacy

Organised by Sarah is a professional service. I will never divulge client information to third parties, nor any personal and/or business details that I may become privy to through my work with you. As a member of the ICO (Information Commissioner’s Office), I am aware of relevant privacy regulations; therefore all detail and information regarding the client’s personal and business life and possessions will be kept entirely confidential. The only way in which your situation may be mentioned to others is in the context of my own services, where it will be entirely depersonalised and unidentifiable (e.g. “a previous client”). It can be helpful to give examples to other clients of how particular situations can be addressed, such as how long it took to organise a room of a specific size, the furniture used for storage, or the solutions we found while working together. Testimonials are welcomed for use on the website and/or social media, as they can help others to make a more informed decision about whether Organised by Sarah is the right choice for them. These will only be used with your permission, and no personal details will appear.

Fees & Deposit

A deposit of £35 is required to secure any booking. This will be invoiced after a discovery call has taken place and will be deducted from the final session invoice. The standard hourly rate is £35. You will be charged for hours actually worked. Any time worked beyond the hours agreed will be charged at the hourly rate of £35 in 15 minute increments.

Travel & Parking Expenses

Up to 30 miles of travel is included in all bookings. Any distance beyond this will be charged at 45p per mile. Parking costs are the responsibility of the client and will be added to your session invoice.

Payment Terms

The deposit invoice is due immediately to secure your booking. The final invoice will be sent on completion of the session and must be paid by bank transfer within 7 days. Bank details will be shown on all invoices.

Cancellation

Both you and I have the right to cancel the contract due to unforeseen circumstances. Cancellations made within 48 hours of the session will result in the loss of the deposit. In cases of postponement or where cancellation is due to circumstances entirely outside your control, the charge may be waived at my discretion.

Insurance

I hold full Professional Indemnity and Public Liability Insurance cover for my services. While I will always handle your possessions with great care and consideration, accidents may happen. I shall not be liable for damage or loss and ask that you have appropriate and up to date insurance policies in place.

Associations

Organised by Sarah is a member of APDO UK (The Association of Professional Declutterers and Organisers) and abides by their Code of Ethics: https://www.apdo.co.uk/code-of-ethics/

Limits of Work

I will do all I can to help you achieve the level of organisation and tidiness you desire. I am happy to assist with light cleaning as appropriate during the session and to help you relocate items to more suitable locations. However, I do not undertake heavy lifting or moving of particularly heavy items, such as washing machines or large furniture.

Removal of Items

Any items removed from your home by Organised by Sarah, whether for disposal or relocation (including to charity shops), will be done entirely at your discretion and with your authorisation. No items will be removed without your consent. Within all full day and half day packages, I can take up to 1 car load of charity donations away after our session or arrange a collection from your home for a date suitable for you. I am unable to take rubbish or recycling.

Photographs & Social Media

Organised by Sarah may take before and after photographs of each area we work in. These are used for planning storage solutions and most importantly, for you to see the transformation both in person and in photographs. These images are only viewed by Organised by Sarah and are stored securely in digital files. With your permission, I may request to use selected images for social media and/or the website. I will never do so without prior consent. I will not tag you, use names, locations or addresses, nor use images that could compromise your privacy, such as the front of your home or photographs showing personal family images in the background.

Hours of Work

Bookings are generally made for a pre-agreed number of hours; however due to the nature of the work, it is not always possible to anticipate the exact time required. My working hours are between 09:30 - 17:30 and sessions may be booked any time within these hours.

Breaks

Small breaks may be required during each session for hydration and pacing. These breaks are included within the session time. During a full day session, a 30 minute lunch break will be taken and is not billable. I will provide my own food.

 

A signed contract is required prior to the start of any session, with no exceptions. A blank copy will be brought to your first session.